Some sites including the UK government website were offline entirely, while others such as Twitter had more specific errors, such as not showing emojis. Streaming sites Twitch and Hulu were also hit by the problem. The outage saw visitors to a vast array of sites receive error messages including 'Error 503 Service Unavailable' and 'connection failure.' One called it an 'internet apocalypse', while another said 'everything just shut out of nowhere'.Īnother tweeted that the internet was 'broken'. Users took to social media to vent their frustrations about the outage. 'Our global network is coming back online.'
It later tweeted shortly after midday UK time: 'We identified a service configuration that triggered disruptions across our POPs globally and have disabled that configuration. Many of the world's biggest websites run on the 'edge cloud' platform's network, hence the mass outage.įastly first posted an error message at 10.58 BST (05.58 ET), saying it was 'investigating potential impact to performance with our CDN services'. The higher the latency, the worse the user experience.īut if the service suffers a failure, as Fastly's did today, it prevents the companies that use it from operating on the net at all. The aim of CDNs is to reduce latency – the delay from the moment a user makes a request to the exact instant they receive a response. The problem was caused by the US firm Fastly, a content delivery network (CDN) company which helps users view website content more quickly. Passengers desperately trying to fill out locator forms on UK.Gov to enter the UK from Portugal and abroad were also affected by the outage.Īfter around an hour of downtime, some websites appeared to be gradually coming back online shortly before midday, but with slow loading times. Millions of users across the globe reported problems trying to access web pages, with PayPal, Twitch and news websites including the BBC, Guardian, CNN and the New York Times hit by the problem. Hundreds of websites worldwide crashed this morning following a massive internet outage – with the UK government, Amazon and Spotify among those experiencing issues.
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